Agenda

Managing Your New Employees

• Ways to transition from coworker to authority figure without seeming domineering or "bossy"
• How to deal with the person who wanted the job you just got
• Strategies for managing people who have more experience than you do
• How to thrive when your success is based on the accomplishments of your team, not your individual work
• Why you must honestly assess your own behavioral and communication styles — and modify them if necessary
• The key differences between communicating up and down the corporate ladder
• Critical listening skills every successful supervisor must master
• 5 steps for building trust and gaining respect — even among less-than-cooperative employees
• Tips and tools for managing the people you inherited
• Essential skills for building your own "dream team"
• Delegation: why it's not your chance to give others the jobs you don't like
• How to set positive examples without seeming saintly
• The secret of success: achieving results through others
• What your employees want from you — and what you can give them
• The art of appreciation — when, where, and how to praise
• How to recognize and motivate underachievers
• The right way to discipline
• From buddy to boss — can we still be friends?

Managing Yourself

• What do you do now? (The skills that got you here won't necessarily keep you here)
• How to identify and eliminate your own personal roadblocks to success
• 4 of the most common pitfalls in the transition to management
• The language of supervision — performing a SWOT analysis
• Ways to change your focus from "depth of knowledge" to "breadth of understanding"
• How to manage others successfully when you're in the dual role of worker and supervisor
• Hiring and firing: what every new supervisor must know about these hot-button topics
• More work, responsibility, and pressure — how to stay on top of everything without losing your cool
• Tips that keep meetings on time, on track, and on target (it isn't hard if you follow our guidelines!)
• How to develop your own personal plan for professional growth — and stick to it for the long term