How To Deliver Exceptional Customer Service Seminar: ID# 1282964
Agenda The Vital Role of All Customer-Contact Personnel
How to view your organization through the eyes of the customer How to handle the inherent frustrations of heavy customer contact Why the choices you make with each customer contact are so important How To Use Teamwork As A Powerful Force
Four ways to build a strong team How to get the support of managers, coworkers, and staff Tips for improving cooperation between departments Smart Techniques For Better Communication
How to prevent misunderstandings Ways to make a winning first impression The secrets to good rapport with customers and associates Easy techniques for crystal-clear, positive communications The Critical Art Of Listening
Two poor listening habits and how to avoid them 11 creative techniques to sharpen your listening skills How listening can surmount a tense situation Strategies Of Customer Goodwill And Trust
How to make customers feel important, and why you should The power of using names, with five easy tips to remember them How to express appreciation Effective techniques for building customer loyalty Five ways to reduce costly mistakes Winning Telephone Techniques
How to avoid making a bad telephone impression Five ways to improve your over-the-phone persona Telephone greetings that set a positive stage Three simple rules for answering another personŒs phone How to speak concisely and make every word count Strategies for contending with rude or abusive callers Innocent statements that can drive customers away How To Deal With Complaints And Angry Customers
How to keep from becoming upset and unraveled Practical tips for managing dangerous anger The right and wrong ways to say "no" Techniques for handling complaints to the customer's complete satisfaction How to keep your cool in the toughest situations Order:
How To Deliver Exceptional Customer Service
Pricing:$199.00
Metropolitan Area:Eastern Time Zone
Venue:Live Online Seminar
Date: 12/9/2024 (9:00 - 16:00 local time)
Qty:
