How To Communicate With Tact And Professionalism Seminar: ID# 1280862
Agenda Day 1 Becoming an exceptional listener
How to grasp what is not being said — but implied The advantages of withholding judgment until the end of a situation Easy-to-use reminders that fix your attention on the speaker How and when to use open-ended, closed-ended, curiosity, and clarifying questions Tailoring a message to fit your audience
How to break up your message into manageable pieces for maximum impact Different strategies for different audiences (staff members, peers, and supervisors) Specific language that prevents mixed messages Why you must anticipate what your audience wants — and know how to provide it Using nonverbal communication
How to complement your message with nonverbal communication Ways to interpret nonverbal behaviors for a deeper understanding of what's being said How to make sure your verbal message is consistent with your nonverbal message Understanding how your behavior influences others
How to fix situations — not people The value of challenging familiar routines and behaviors How to uncover hidden agendas, influence outcomes, and overcome conflicts Giving and receiving feedback
How to evaluate criticism — what to take to heart, what you can safely ignore Ways to handle unjust criticism and rejection The kind of feedback to use for the fastest results Day 2 Writing for impact and clarity
How to enhance your credibility through well-crafted memos, letters, and e-mails The best way to convey rejection and bad news — and still come out looking good Powerful writing techniques that persuade people and affect outcomes Connecting with different types of people, from boss to spouse
How to interact more effectively with your supervisors — especially your immediate boss How to successfully handle a tirade Ways to deal with bullies, liars, and other difficult people Communicating in a diverse environment
A look at diversity in the workplace — how to keep differences in age, gender, race, and culture from hindering communication The key to staying focused on outcomes instead of stylistic differences Tips to help you overcome strong emotional responses to cultural collisions Boosting your "power of persuasion"
The first deadly sin of communication — how to resist the temptation How to get the support you need for your projects and proposals The best way to use stories, case studies, and other anecdotal information Why you should build a "trust account" — and when to draw on it Framing your message in the positive
The best way to frame an unwelcome message How to say "no" without feeling guilty or upsetting the other party The infectious synergy of positive thinking
Order:
How To Communicate With Tact And Professionalism
Pricing:$299.00
Metropolitan Area:Central Time Zone
Venue:Live Online Seminar 9am-4pm CDT; 10am-5pm EDT Central Time Zone 770-410-1219
Date: 5/21/2024 (9:00 - 16:00 local time)
Qty: