How To Become A Great Communicator

Agenda

• How to incorporate vital interpersonal skills into your professional style
• Be in control of how people respond to you — inspire positive responses
• Become aware of the 15 essential “people skills” and discover your hidden strengths and weaknesses

• The “unwritten” behavioral rules in your workplace: how to determine what’s acceptable and what’s not within your organization
• How to fit in with any group of people — no matter how little you may have in common
• Personal and confidential: what to do if others expect you to keep something quiet or cover up for them at work
• Strategies for dealing with people and situations you cannot change

• The art of small talk: tips for conversing easily in unfamiliar settings or with new acquaintances
• The way to meaningful conversation by listening instead of talking and how master conversationalists use this fantastic technique
• How to start off on the right foot every time, within just 4 minutes of meeting someone
• The subtle moves that draw people in: eye contact, gestures and physical “aura”
• How to shake hands flawlessly using techniques that boost your professional image
• Name power: step-by-step methods to remember and use people’s names, and guarantee that others will remember yours

• How to know whether to agree, disagree or remain neutral when facing complaints
• Precise parameters for handling complainers diplomatically
• 7 approaches to avoid at all costs when faced with complaints
• When you're wrong: how to admit mistakes and errors without losing respect or reputation
• The secret to saying "no," when to provide reasons and how to preserve good relations
• Criticism or insult: how to respond, hold on to your self-esteem and keep the peace
• Specific tips for dealing with the most difficult office behaviors

• Communication cues: how to recognize implicit verbal cues and nonverbal signals
• Ways to use the principles of body language to multiply your communication effectiveness
• How to direct the flow of communication
• Practical strategies for sending and receiving crystal-clear communication
• How to maximize feedback between you, your employees, peers and managers
• The power of silence: how to communicate while saying nothing