Developing Emotional Intelligence

Seminar: ID# 1003610

This course is available in both in-person and video conference formats.

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Agenda

• How to define intelligence: What determines a high IQ?
• Key characteristics of emotional intelligence

• Your personal style and how it affects your relationships with others
• Extravert, introvert, thinker, feeler — where do you fall among these four commonly recognized personality traits?
• How do your preferences impact your effectiveness with other people?
• Self-awareness: the first key step in developing a higher EQ
• The Self-Assessment Checklist will help you determine your current emotional intelligence
• The undeniable benefits of improved emotional intelligence
• How to seek feedback to improve your self-awareness

• How your right brain and left brain work together - and against each other - to affect your emotional reactions
• Leadership and emotional intelligence: how they are related
• Beliefs and their incredible effect on your emotions and behaviors
• How to handle irrational thinking and overcome negative emotions

• Techniques to identify your opportunities to grow and move forward
• Attitude, ability, and motivation...how emotions affect them all
• How to use motivation to overcome the negative thoughts that hold us back
• Maslow's Hierarchy of Needs Motivation Model: What's affecting your aims and drives?
• Optimism and pessimism: the role they play in your successes and failures
• Attitude adjustment: How to change your attitude from negative to positive (it can be done!)
• Set SMART goals to develop professionally and personally

• The importance of empathy in communicating, understanding, listening, establishing rapport, and relationship building
• The role of establishing rapport in building relationships
• Are you politically aware? Political savvy and its place in your professional success
• Keys to communicating effectively with all types of personalities
• How to master the art of listening and hear what's not being said
• Body language: How your nonverbal cues affect the message you're trying to send — and how to interpret what others are saying with their body language
• How to adapt your voice to convey the message you really mean
• Ways to use EQ for team-building: competencies of high-performing teams and their members
• Dimensions of emotional intelligence: an action plan for the future