Maybe you have some team members that need to be coached up, perhaps even coached out. Today's members have more choices than ever before and it's not enough to offer high-quality products or competitive prices. Your brand is built on or broken by the member experience.

Are you building or breaking the brand at your branch? What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver that member experience?What You'll Learn:

• What does it mean to be exceptional?
  
• Your role as the reputation builder
  
• Identify and resolve branch pain points
  
• Benefits of engaged employees
  
• Setting behavior and performance expectations
  
• Coaching - what it is and what it is not
  
• Key measurement success factors