As the first person seen by most customers, the teller fills a critical role in brand and reputation reinforcement. Plus, knowing what to say to unhappy depositors is as important to the job of a teller as is accuracy in handling large sums of cash.

Being able to use finesse when handling sticky situations, as well as being capable of following procedures when processing transactions, are examples of the high expectations that come with this job. Advance your tellers from good to great!What You'll Learn:

• Professional Maturity
  
• Manage Your Image
  
• Follow Procedure
  
• Scrutinize Transactions
  
• Minimize Cons and Scams
  
• Provide Extraordinary Service
  
• Ace Cross-Selling
  
• Master the Balancing Act